Don’t Forget the Human Element

It happens to the best of us. We get deep into a client engagement and become laser-focused on the deliverables along with all of the details and tasks that go into ensuring those deliverables are accurate, on time, and most importantly, valuable to the client. We begin to lose sight of the strategic side and become focused on the tactical. This shift comes from the best, most well-meaning position; caring for the client and ensuring value is being delivered. It’s a trap we’ve all fallen into at one time or another. When we lose sight of the strategic, we often lose sight of the human element. We become focused on tasks on a list, dates on the calendar, or the number of emails piling up that need answering. On the opposite end of those emails and tasks are other human beings. People who have the same goal as you, delivering value and successfully completing a project. They’re not just responses that need sending or boxes that need checking. Building a rapport. We at 33 Sticks pride ourselves on making rapport building one of the key aspects of our engagements with clients. By building a rapport we’re able to get a better feel and understanding for our clients’ businesses so we can tailor our engagement to solving actual business problems and not just ticking items off a list and billing hours. That’s a key way we provide our clients value. We’re also remote at 33 Sticks which may seem like a limitation at first, but actually enables us to provide unique benefits to our clients, such as not being tightly...

Adobe Alerts got a major intelligence upgrade

Although we might not like to admit it, we can’t possibly live our lives comfortably while also trying to manually keep track of every key metric, dimension, and segment combination. I think we’ve all probably had moments where we saw some data and told ourselves “I should have caught that sooner.” Maybe we beat ourselves up over it, but the truth is that we always have too much on our plate.

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Seamless Anomaly Detection in Adobe Analytics

Over recent years, the average size and complexity of web analytics implementations has absolutely exploded. It is no longer uncommon to see organizations tracking over 100 different success events. The funny thing about events (everything from page views to orders to Facebook shares) is that they tend to fluctuate. Change any report in Adobe Analytics to a long date range and a small granularity and you’ll see what I mean. Maybe it’s the day of week, maybe it’s seasonal, maybe it’s just typical noise, maybe some segment of users has suddenly shifted, or maybe something is broken?

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Adding a Sexy UI to RSiteCatalyst using Shiny

Before we begin, it is important to mention that we have long been strong supporters of the work that Randy Zwitch, Willem Paling & Jowanza Joseph have done to create and maintain the extremely powerful Adobe Analytics R Package, RSiteCatalyst. Their dedication to this open-source effort often goes unrecognized which, as the idea of using programmatic analysis for digital analytics data becomes a more accepted practice, we hope will change.

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